Troubleshooting

Quick answers to common situations.

Message not received

Check send status, mailbox activity, SMTP test and spam. Verify SPF, DKIM and DMARC.

SMTP login error

Check login, port and encryption. Gmail requires an app password.

Campaign cannot be created

Select a recipient, active campaign mailbox, available template and domain. Verify email and accept required documents.

Training link expired

Use Reassign. A new token is created and earlier results remain in history.

Need help

Never send passwords or full tokens. Describe the issue and approximate time to contact@sentivaro.com.